Testimonials

Mr Taylor, Farnborough. GU14

Did a really great job. Very professional in his work and very personable. Would certainly recommend.

Mr Taylor, Farnborough. GU14

Mr Martin, Staines. TW19

Wonderful.

It looks like a brand new oven.

Very satisfied.

Mr Martin, Staines. TW19

Mrs Telford, Englefield Green. TW20

Paul did an excellent job on a very dirty oven. Very professional. Oven like new.

Mrs Telford, Englefield Green. TW20

Mrs Spencer, Ashford. TW15

Oven looks as good as new! Money well spent!

Mrs Spencer, Ashford. TW15

Miss Baseley, Bagshot. GU19

Absolutely fantastic service. On time, friendly and professional. Excellent job. I would recommend happily.

Miss Baseley, Bagshot. GU19

Mrs McColl, Lightwater. GU18

Extremely happy with Paul cleaning my oven today. Extremely efficient and pleasant young man. Very willing to help. I’m impressed with the service today.

Mrs McColl, Lightwater. GU18

Mr Paul Browning, Camberley. GU15

Fantastic job! My oven looks new. Top bloke.

Mr Paul Browning, Camberley. GU15

Mrs Reynolds, Sunbury-on-Thames. TW16

Well pleased. I will use you again. Thank you.

Mrs Reynolds, Sunbury-on-Thames. TW16

Mrs. R. Turner, Fleet. GU51

Many thanks, a job well done. Will use you again.

Mrs. R. Turner, Fleet. GU51

Mrs Leach, Blackwater. GU17

Great service, thank you. Oven looks better than new!

Mrs Leach, Blackwater. GU17

Mrs Tillier, Yateley. GU46

On time, brilliant service, brilliant result. Great value for money! Will definitely use you again Paul!

Mrs Tillier, Yateley. GU46

Mrs Darnell, Aldershot. GU12

Efficient, clean and friendly. Kept kitchen looking tidy and the oven sparkling.

Mrs Darnell, Aldershot. GU12

Mrs Terkicwicz, Fleet. GU51

Very happy with my oven. Thank you. Will be recommending you.

Mrs Terkicwicz, Fleet. GU51

Mike & Nicki Edwards, Frimley. GU16

Great service – an oven that looks and smells like new!! Won’t want to cook in it – just look at it. Many thanks.

Mike & Nicki Edwards, Frimley. GU16

Mrs Moxham, Camberley. GU15

What a difference, my oven looks like new. Paul was on time and worked very hard with no tea. Will use again in a few months time.

Mrs Moxham, Camberley. GU15

Mrs Brinn-Johnson, Camberley. GU15

Absolutely thrilled with results. Paul arrived and did not stop until fantastic job was completed – even refusing cups of tea. Super efficient service – thank you.

Mrs Brinn-Johnson, Camberley. GU15

Mrs Burke, Aldershot. GU11

Excellent in all ways. Friendly, efficient service. Oven looked like new! Thank you OVENU!!!

Mrs Burke, Aldershot. GU11

Mrs Mitchell, Frimley. GU16

Polite and friendly engineer. Excellent work and results.

Mrs Mitchell, Frimley. GU16

Mr. P. Wideson, Camberley. GU15

Excellent service, oven looks as good as new now. Very thorough and would recommend to anyone.

Mr. P. Wideson, Camberley. GU15

Mrs Bolton, Bagshot. GU19

Absolutely fantastic job, gleaming like brand new. Thank you.

Mrs Bolton, Bagshot. GU19

Mrs Downing Ash Vale. GU12

Great service, very efficient. Will use again. Thank you.

Mrs Downing Ash Vale. GU12

Ms Carter, Bagshot. GU19

Paul arrived on time and was very professional from the start. The oven is lovely and has been cleaned more thoroughly than ever before! Thank you.

Ms Carter, Bagshot. GU19

Ms Love, Farnham. GU10

Really happy with the service. Have never had my oven cleaned professionally before and it looks amazing. Would definitely use again and happy to recommend.

Ms Love, Farnham. GU10

Mrs Hughes, Bagshot. GU19

Brilliant service! Very polite and on time. Will use again. Thank you.

Mrs Hughes, Bagshot. GU19

Mrs Botham, Frimley. GU16

My oven looks like new!! Paul is a very clean and diligent worker. Will be using you again.

Mrs Botham, Frimley. GU16

Mrs Debbie Stuart, Windlesham. GU20

Excellent job done!! Will let all family and friends know about OVENU. Many thanks.

Mrs Debbie Stuart, Windlesham. GU20

Mrs Walters, Lightwater. GU18

My 12 year old oven looks like new! Amazing! What a wonderful thorough job, it’s gleaming. Thank you Paul, great job. I will recommend and use you again.

Mrs Walters, Lightwater. GU18

Mrs Bailey, Bordon. GU35

Many thanks to Paul (Camberley) for the fab job he did on a thoroughly disgraceful oven today 31/10/12. Lovely fella, efficient and friendly and arrived dead on the dot of the agreed time. Although he gave me advice on keeping the oven clean I don’t doubt I will be booking him again in the future! Thanks all round.

Mrs Bailey, Bordon. GU35

Mr Rudd, Frimley. GU16

Fast, clean amd efficient. Two and a bit hours. I forgot he was in the house. Double oven looks as clean as new.

Mr Rudd, Frimley. GU16

Mrs Monks, Feltham. TW14

Wow, what a difference, the oven looks as good as new. The whole process was very clean and tidy and appeared effortless. I would thoroughly recommend OVENU to friends and family.

Mrs Monks, Feltham. TW14

Mrs Land, Frimley. GU16

Great service and great results.

Mrs Land, Frimley. GU16

Mrs Caney, Farnborough. GU14

An excellent service – a beautiful job done and everything left neat and tidy – thank you very much.

Mrs Caney, Farnborough. GU14

Mrs Taylor, Frimley. GU16

Paul arrived promptly he did an excellent job. Kitchen left clean and tidy. Oven cleanest it has been for a long time – good as new. Would recommend.

Mrs Taylor, Frimley. GU16

Mrs Raggett, Fleet. GU52

Paul is a very hard worker and did an excellent job. Very pleased.

Mrs Raggett, Fleet. GU52

Mrs Ramsey, Camberley. GU15

On time. Well cleaned. Good price. See you again.

Mrs Ramsey, Camberley. GU15

Mrs McCulley, Camberley. GU15

Absolutely superb job. A disgusting oven now looking like a new one. Very impressed. Paul a pleasure to have in my home too. Thank you so very much.

Mrs McCulley, Camberley. GU15

Mr Bilcliff, Fleet. GU51

Thank you for cleaning our oven and hob, was totally disgusting but, now looks brand new. Great job!

Mr Bilcliff, Fleet. GU51

Mrs Bird, Camberley. GU15

The oven was an absolute state. We had just moved into a new property and thought we would need a new one. OVENU cleaned it perfectly. We were very happy with the result. Many thanks.

Mrs Bird, Camberley. GU15

Mrs Warner, Farnborough. GU14

Excellent service and standard of work – will definitely use again!

Mrs Warner, Farnborough. GU14

Mrs Dobinson, Ash. GU12

Paul was very prompt on time of arrival. Very organised and did a grand job – ovens look like new. Thank you.

Mrs Dobinson, Ash. GU12

Mrs Bailey, Aldershot, GU12

My oven has never been so clean. I have had other company’s and have not been up to your standard. I will recommend you to all my friends. Many thanks.

Mrs Bailey, Aldershot, GU12

Mrs Bartlett, Frimley. GU16

Thank you for cleaning our oven. The service was very professional quick and clean. No mess in the kitchen and a beautiful clean oven.

Mrs Bartlett, Frimley. GU16

Mrs Thompson, Camberley. GU15

Very good and clean service. Oven looks like new. Well worth every penny.

Mrs Thompson, Camberley. GU15

Mrs Clichy, Ash. GU12

Oven looks like new. Very efficient service. Easy appointment service.

Mrs Clichy, Ash. GU12

Mrs Walker, Windlesham. GU20

I have been delighted with the service we have received from OVENU. My oven is now sparkling like new and I know I will be arranging more frequent cleans from now on.

Mrs Walker, Windlesham. GU20

Mrs Thornton, Sandhurst. GU47

Fab service. Very clean and tidy. No mess and left my oven looking like new.

Mrs Thornton, Sandhurst. GU47

Mr & Mrs Edmonds, Chobham. GU24

What an excellent service! We had our oven cleaned by Les Davis. It is as you say ‘good as new’. We are delighted with such a super service and have no hesitation in recommending OVENU.

Mr & Mrs Edmonds, Chobham. GU24

Mrs Parris, Chobham. GU24

As always, Les arrived on time and carried out a superb job on my rather dirty oven.

Mrs Parris, Chobham. GU24

Mrs Lees, Alton. GU34

Thank you for a job well done.

Mrs Lees, Alton. GU34

Mrs N-E, Farnborough. GU14

As always oven looks fantastic – so clean and shiny I almost don’t want to cook. A very worthwhile yearly event. I have been with the company 16 years and they have always been on time , efficient and value for money.

Mrs N-E, Farnborough. GU14

Mrs. P. Tompson, Camberley. GU15

Thank you so much. Will recommend to friends. Delighted.

Mrs. P. Tompson, Camberley. GU15

Mr Beaman, Camberley. GU15

Les arrived on time, provided an excellent service, finished within the scheduled time and the oven does look fantastic.

Mr Beaman, Camberley. GU15

Mrs Ham, Sandhurst. GU47

Very pleased with today’s oven clean! Great service, friendly and a brilliant result overall – will definitely call upon OVENU again. Thank you.

Mrs Ham, Sandhurst. GU47

Mrs Jack, Camberley. GU15

I hardly recognised our oven after all Les Davis’s work! I will certainly be using OVENU again. Thank you.

Mrs Jack, Camberley. GU15

Mr Powell, Camberley. GU17

I have had my oven cleaned 3 times before. Each time the job was done it was rubbish – not this time – I cannot recommend OVENU highly enough- a really excellent job – many thanks.

Mr Powell, Camberley. GU17

Mrs Hamilton, Bagshot. GU17

I am a returning customer and as usual Adam did a first class job. He arrives on time, is efficient and does a clean job. Many thanks.

Mrs Hamilton, Bagshot. GU17

Mrs O’Keefe, Sandhurst. GU47

I just wanted to say that Les came to clean my ovens today and again he has done an amazing job. I called him out last year and I was so happy that I have called him back. I would highly recommend him to all my friends. Thank you.

Mrs O’Keefe, Sandhurst. GU47

Mrs Peters, Windlesham. GU20

Really happy with my clean cooker. Les has done a fantastic job.

Mrs Peters, Windlesham. GU20

Mrs Killkelly, Camberley. GU15

A very good and efficient job. My oven is sparkling.

Mrs Killkelly, Camberley. GU15

Mrs Fleming, Blackwater. GU17

I am absolutely thrilled with the end result. Hooray, I have a clean oven with a glass door I can see through. I was chuffed that Les was able to fix my lamp in the oven for a minimal cost. Would totally recommend you.

Mrs Fleming, Blackwater. GU17

Mrs Hogg, Camberley. GU15

We are extremely pleased with how clean our oven is now. It looks brand new again. Excellent service.

Mrs Hogg, Camberley. GU15

Mrs Dare, Windlesham. GU20

Fabulous! Oven looks better than new. Would highly recommend. Thank you.

Mrs Dare, Windlesham. GU20

Mrs Beard, Windlesham. GU20

Excellent service. My oven looks amazing. Very prompt and friendly service. Will be using you again.

Mrs Beard, Windlesham. GU20

Mr Bastille, Lightwater. GU18

Excellent service. Will recommend to family and friends.

Mr Bastille, Lightwater. GU18

Mrs Benneyworth, Yateley. GU46

Les Davis has just cleaned my oven, grill and extractor hood and as always has done a fantastic job. I would definitely have no hesitation in recommending him and OVENU. Many thanks once again.

Mrs Benneyworth, Yateley. GU46

Mr Hayre, Frimley. GU16

Was very impressed oven looks like new again.

Mr Hayre, Frimley. GU16

Mrs. J. Aylott, Camberley. GU15

Very good job, thorough good clean worker. Very pleased. Very nice and helpful and easy to have around.

Mrs. J. Aylott, Camberley. GU15

Emma Prasad, Camberley. GU15

A wonderful service, fantastic clean and a sparkly clean oven that looks brand new. I would definitely recommend.

Emma Prasad, Camberley. GU15

Mrs Alison Jeff, Church Crookham. GU52

Absolutely fantastic job. Oven looks like new. Would highly recommend Adam to all my friends and family.

Mrs Alison Jeff, Church Crookham. GU52

Ann Parris, Chobham. GU24

Les Davis is an extremely polite, diligent gentleman whom I welcome into my home.

Ann Parris, Chobham. GU24

Po West, Lightwater, Surrey. GU18 

I run a Cleaning Contracting Company based in Lightwater. We carry out ‘end of tenancy’ deep cleans which include carpet cleaning and oven valeting. To find reliable, flexible and competent tradesmen was a challenge until I met  OVENU . I was so pleased with there initial oven valeting work that I made them one of ‘my team’. There customer service and professionalism is brilliant……we love them !!!

Po West, Lightwater, Surrey. GU18 

Dan Benton, Camberley. GU15

Excellent service and support with full communication of what will be done.

Dan Benton, Camberley. GU15

Jennifer Sercombe, Lightwater,GU18 writes;

I am due to move to Wiltshire in the next few weeks and will contact your Head Office in order that your Company can continue the extremely good service I have had from you during the past years. I am leaving details for the new owners.

Jennifer Sercombe, Lightwater,GU18 writes;

Suzanne Dobson, Frimley. GU16

Calm, tidy and a clean oven. What more could a woman ask for

Suzanne Dobson, Frimley. GU16

Mrs Taylor, Frimley. GU16

Very happy with the service recieved. The agent was both courteous and efficient as well as being extremely thorough.

Mrs Taylor, Frimley. GU16

Gary Arter, Fleet. GU51

Excellence service. Very happy with the results.

Gary Arter, Fleet. GU51

Greg Parrett, Aldershot.GU11

I cant praise the service highly enough! Excellent end results, carried out leaving no mess, super attention to detail and very pleasant staff. I have used you for 3 years and will continue to do so. I have also made introduction for you.

Greg Parrett, Aldershot.GU11

John Osbaldeston, Wokingham. RG41

Another good job plus some good advice. The Ovenu operative was great.

John Osbaldeston, Wokingham. RG41

Hayley Benneyworth, Church Crookham. GU52

Les Davis did (as always) a tremendous job and my oven looks like new again. He is very professional and fabulous at his job. I will always use Ovenu and will recommend to friends and family

Hayley Benneyworth, Church Crookham. GU52

Mrs Duhig, Frimley. GU16

Excellent service as always. We are truly delighted with our oven which now looks brand new. Les Davis was efficient, friendly and thorough. As usual we’ll be booking another appointment in a few months. Thank you again.

Mrs Duhig, Frimley. GU16

Mrs Fenn, Church Crookham. GU22

Les Davis is as always superb. Very professional and friendly and always does a first class job. Thank you very much for my brand new looking oven!

Mrs Fenn, Church Crookham. GU22

Mrs Lynes, Farnborough, GU14

Very pleased with the service, the oven looks completely new. The young lad (Paul) was very helpful and tidy. Will definitely be using you in the future. Very happy customer.

Mrs Lynes, Farnborough, GU14

Version 1.3

Maintaining your privacy and your trust is very important to us. We strive to be especially clear on how we use your personal information, if and when we collect it, and on the ways in which we can work together to protect your privacy.

This document is for compliance with the UK Data Protection & Privacy legislation and the Applied GDPR (General Data Protection Regulation) also known as Regulation (EU)2016/679

This Privacy Policy explains the:

  • Identity and contact information of the data controller
  • Legitimate interests of the data controller or third party
  • Purpose of the processing and the lawful basis for the processing
  • Categories of personal data to be processed
  • Details of whether personal data came from direct or indirect sources
  • Recipients or categories of recipients of the personal data
  • Details of data transfers to a third country and safeguards
  • Length of time personal data is processed and any criteria used to establish the length of time the data is processed
  • Data Subject’s Rights (Your rights)
  • Right to complain to the supervisory authority/regulator
  • Details of any part of a statutory or contractual requirement and possible consequences of failing to provide the personal data
  • The existence of any automated decision making, including profiling and information about how decisions are made

What products and services are covered by this policy?

This Privacy Policy applies to the information that we may obtain from you through your use of our website(s), from your direct contact with our franchisees or a call handling centre, collectively called the “Services”. If you have any questions or need more information about these Services, please contact us at the email address in the section below.

Data Controller

For the purposes of the data protection & privacy legislation the Data Controller is:- Ovenu Franchising Limited (abbreviated to ‘we’ and/or ‘us’ throughout this notice)

Ovenu Franchising Limited is a Company Registered in England & Wales under Registration Number 3751822.

We are also registered at the Information Commissioner’s Office No.ZA225575

To contact us, please write to us at our Trading Address; Unit 3, Station Industrial Estate, Oxford Road, Wokingham Berkshire. RG41 2YQ or use Email: privacypolicyinformation@ovenu.co.uk

We will use the information we collect for a variety of purposes, including to:

  • Make our Services work for you;
  • Provide, operate, maintain, improve, personalise, and promote our Services;
  • Develop new products, services, features, and functionality;
  • Process and complete transactions, and send you related information, including purchase confirmations and invoices;
  • Communicate with you, including responding to your comments, questions, and requests; providing customer service and support;
  • Providing you with information about services, transmitting technical notices, updates, security alerts, administrative messages, and occasional marketing messages;
  • Providing other news or information about us;
  • Monitor and analyse trends, usage, and activities in connection with our Services;
  • Investigate and prevent fraudulent transactions, unauthorised access to our Services and other illegal activities

We only process personal data on a legitimate interest basis that such processing is necessary in order to enter into or perform a contract for our service(s) or provide further information about our franchise opportunities and/or;

We and our franchisees will legitimately process data to confirm any and all bookings made in keeping with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and/or;

We and our franchisees will process data to supply you with accurately prepared and costed quotations prior to commencing works based on information you provide us with either verbally or via our website contact forms.

Providing further information about our franchised business opportunity is often supplied over a number of communications and there is always the option to unsubscribe at any time to stop receiving further information electronically. To stop receiving communications via any other media (by post for example), you can request this in writing to our Trading Address above.

All of the above is processed on the basis we have a legitimate interest which is not overridden by the rights or freedoms of the affected data subjects.

Categories of personal data and Sources

What information do we collect from you, and how is it used?

Direct:

You can visit our website without telling us who you are and without revealing any personal information about yourself. To provide full service however, we will most often need to collect some personal information. For instance, we collect information about you when you request a quotation or details of our franchise opportunity. The types of Information we collect may include email address, country of residence, your name, postal address and phone number.

We do not collect or process sensitive/special categories of personal data, nor facilitate processing personal data of data subjects under the age of consent (children).

Indirect:

From cookies: We may also collect “cookie” information that we may save to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve and customise our Services and your experience; to allow you to access and use our Services ; to log visits and to understand which areas and features of the Services are most popular. We may also associate the information we store in cookies with personal information you submit while using our Services. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For specific information on cookies, please refer to Aboutcookies.org

Logs: We may record certain information and store it in log files when you interact with our Services. This information may include Internet protocol (IP) or other device addresses or ID numbers as well as browser type, Internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, your mobile carrier and system configuration information.

Analytics: We and our analytics providers also collect and store analytics information when you use our Services to help us improve our Services. We make sure this data is anonymous by not connecting any analytics data to personally identifiable data such as a name, email address, physical address or phone number.

How might we share information?

We are not in the business of renting or selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we will share your personal information with third party data processors, as set out below:

The Ovenu business is run and operated as a Business Format Franchise under franchise agreement between Ovenu Franchising Limited and our franchisees.

Our appointed franchisees process data in accordance with our Internal Privacy Policy stipulations and in accordance with the Terms of their Franchise Agreement with us.

Newsletter Service: We use a commercial application to facilitate our newsletter service and there is the opportunity to unsubscribe on each & every item.

Compliance with Laws and Law Enforcement Requests; Protection of Our Rights: We may disclose your information (including your personal information) to a third party if:

  • We believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request
  • To protect the security or integrity of our products and services
  • To protect our property, rights, and safety and that of our customers or the public from harm or illegal activities
  • To respond to an emergency which we believe in the good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person; or
  • To investigate and defend ourselves against any third-party claims or allegations.

Business Transfers:

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another person or company. And for clarity, this may include the change in proprietorship of a franchise territory. We will notify you of such a change in ownership or transfer of assets by posting a notice on our website and/or email as part of our contractual obligation to you.

Data Transfers

The data controller does not transfer personal data outside of the United Kingdom or European Union. The data controller has ensured that adequate safeguards are in place with data processors acting on its behalf.

How long will we keep the personal data?

Retaining some data may be subject to a statutory retention period and this must be adhered to, (to keep certain data for a minimum period of time). This may include personal data (name, address, contact details), but on expiry of such statutory requirement, such data will be destroyed securely. Where possible any personally identifiable data will be anonymised or pseudonymised.

Your information we use for occasional marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Our backup routine keeps data for a rolling 30 day period after which time the data is removed from all systems.

Statutory or other requirements

We do not process personal data in respect of any statutory requirement nor require personal data to be supplied as part of any contractual agreement other than the franchise agreement with our franchisees however, in respect of the controller’s services, certain communications may not be possible without such personal data being supplied, for example an email to furnish you with updates information etc. or an address to fulfil an order.

Profiling and Automated Decision Making

No profiling or automatic decision making processes are undertaken by us in respect of any personal data processing activities.

Your rights

Your fundamental rights as a Data Subject are:

  1. The right to be informed
  2. The right of access
  3. The right of rectification
  4. The right of erasure (often known as the right to be forgotten)
  5. The right to prevent processing
  6. The right to data portability
  7. The right to object
  8. Rights in relation to automatic decision making and profiling

Under the right of access (2), you have the right to obtain:-

– confirmation that your data is being processed;

– access to your personal data; and

– other supplementary information

So that you are aware of and can verify the lawfulness of the processing, your right to access can be exercised by contacting the data controller as above.

Not all fundamental rights are absolute.

Your right to complain to the supervisory authority/regulator

You have the right to complain about organisations processing your personal data.  You can exercise this right by contacting the supervisory authority of the data controller as follows:-

Head office

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number

We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we’ll update our privacy information and communicate the changes to individuals before starting any new processing.